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SoftPro Elite HE Water Softener Honest Review Verified Results Hi, I'm Randy B. I live in Arizona. Craig "The Water Guy" Phillips asked me to share my homeowner experience with the local tap water from the city and the SoftPro® Elite HE Water Softener for City Water (Industry's Best Softener & Filter Combo) I purchased. This is how my adventures played out. I hope this helps you in your decision. Did you know that Arizona has some of the hardest water in the entire United States? Living here for over fifteen years, I thought the white crusty buildup on my faucets and the way my skin felt like sandpaper after every shower was just "normal." My wife constantly complained about how quickly our clothes looked dingy, and our dishwasher had developed this persistent film that made our glassware look cloudy no matter what detergent we used. The breaking point came last spring when our coffee maker died – the third one in two years – and the repair technician bluntly told us that mineral buildup had destroyed the internal components. That's when I realized we had a serious hard water problem that was costing us real money. The Wake-Up Call: Understanding Our Arizona Water Problem Before diving into my experience with the SoftPro Elite HE, I need to share just how bad our water situation had become.